General Terms and Conditions of Sale

The purpose of these General Terms and Conditions is to define the conditions of use of the site by users.

These general conditions form a contract between Scene By Chloe and the user.  

Scene By Chloe advises its users to read the general conditions of sale of its e-commerce www.scenebychloe.com.  You will thus have all the necessary information and will have taken note of the clauses that you have accepted.  By visiting this site and/or purchasing one of our products, you agree to accept the general conditions of sale.  

Scene By Chloe reserves the right to change these terms and conditions at any time.  

1, Activity

Scene By Chloe is an e-commerce website that offers a selection of second - hand/vintage interior design objects.

Scene by Chloe offers an interior decoration/set design service for individuals or professionals (events, pop-up stores…)

Scene By Chloe offers a rental service of vintage decoration objects.  The objects offered for rent are those presented for purchase on the site.  

2, Products and Services

2.1 Second-Hand/ Vintage Products

Scene by Chloe products are available in limited quantities.  We have done our best to display as clearly as possible the colours and images of our products that appear on our shop.  We cannot guarantee that the display of colours on your computer screen will be accurate.  

We reserve the right, but are not obligated, to limit sales of our products to any person in any geographic area or jurisdiction.  We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities of any products or services we offer.  All product descriptions and product prices are subject to change at any time without prior notice; at our sole discretion.  The products sold by Scene By Chloe are second-hand, so it is possible that these products may show slight traces of wear or slight physical defects due to their previous lives (e.g. loss of paint, small chips…).   

Scene By Chloe guarantees a selection of products in good condition and takes care of cleaning each second- hand item before it is put on sale.  

2.2.  The Rental Service

Scene By Chloe products are available for rent while stocks last.

A deposit is required to rent the products.  

Rented items will be suspended from purchase during the rental period. 

3, Price and Payment

Scene By Chloe determined the price of its items freely.

The prices indicated on Scene By Chloe website are in GBP including all taxes unless otherwise specified and are those in force at the time of the contract between the seller and the buyer.  

The prices indicated exclude delivery costs which will be charged in addition to the price of the final order.  

All payments must be made in GBP.  

All orders outside of the UK may have additional charges added to the price (custom duties, local taxes, import duty, state tax), the buyer then becomes the imported of their order and will be responsible for all necessary declarations and charges.  Scene by Chloe will not be responsible for any of these additional costs.  Scene By Chloe strongly advises its buyers to check with their dedicated local services in order to anticipate any undesirable costs.  

Scene By Chloe reserves the right to change the price of its products at any time.    

The transfer or the order from the seller to the buyer will only take place once Scene By Chloe has received full payment from the buyer.  The price of the product invoiced will be the one displayed on www.scenebychloe.com at the time of the validation of the order, subject to availability.  

An order may be refused if the buyer’s credit card is refused or for other reasons that Scene By Chloe will not take the time to explain to the user.  Scene By Chloe cannot be held responsible for any refusal.  

Payment can be made either by credit card via the secure Stripe portal or by Paypal.  

Once you have your item in possession of the products ordered, the risk of loss or damage is transferred to you.  

4, Order

When the buyer validates their order on www.scenebychloe.com, the customer is fully aware of the present general terms and conditions of sale without exception or reservation.  

Scene by Chloe reserves the right to refuse an order if there have been previous disputes, non-payment with the buyer or in case of unavailability of the product.  

If unavailable, Scene By Chloe undertakes to notify the user.  A refund will be issued automatically if the product is unavailable.  

Throughout the entire shopping process, the user can view, add or remove products from the shopping cart.  The confirmation of the order by the buyer is a guarantee of signature and acceptance of the operations carried out.  Once the order has been placed, the buyer will receive a summary of the purchase(s) by email via the address of the order confirmation.  

5, Returns

5.1 Please ensure you are fully committed to your item ahead of purchase as returns are not accepted.  If however the item has not yet been shipped, Scene By Chloe will be able to cancel the order.  The buyer must fill out a contact form online and a full return will be issued if the package has not already been dispatched.  If the item is lost or damaged in transit to the customer, please contact Scene By Chloe via the contact form, stating the order number and providing images of the damage.  Scene By Chloe will issue a full refund including postage and packaging to compensate the customer.  

6, Availability

The products of Scene By Chloe are offered as long as they are visible on the site www.scenebychloe.com and are within the limits of available stock.  

In case of unavailability of product after placing the order of the buyer, we will inform them by email.  The buyer’s order will be automatically cancelled and no bank debit will be made.  If a bank debit or Paypal payment has been made, it will automatically be refunded by the same means of payment used.  

One or more Scene By Chloe products may be rented for a period of time determined by a third party, they will then be suspended from purchase, then put back on sale when they are returned.  

7, Delivery

Scene by Chloe delivers to England and Worldwide.

Orders are shipped to the address provided by the buyer, which is on the electronic invoice issued upon confirmation of their order.  

During the validation of the order, the buyer will be informed of the delivery time as well as the cost of delivery according to his geographical location.  

The deadlines indicated on www.scenebychloe.com are given for information only and are not contractual, as they may vary.  

Packages are shipped on Mondays and Fridays.

The package will be delivered to the address indicated during the ordering process.  If there is a delay, an email will be sent to the buyer to notify him/her.  Any problem, or delay in transport, is not the responsibility of Scene By Chloe.  It will be up to the buyer to protest the postal service.

All orders outside of The United Kingdom may have additional charges added to their price (customs duties, local taxes, import duty, state tax), the buyer then becomes the imported of his order and will be responsible for all necessary declarations and charges.  Scene By Chloe will not be responsible for any of these additional costs.  Scene By Chloe strongly advises its buyers to check with their dedicated local services in order to anticipate any undesirable costs.  

Upon receipt of the products, the buyer will check the conformity of the products with their initial order.  Once the order has been received the buyer must report any anomaly (missing and/or broken product) via the contact form on the day of receipt of the package, or at the latest one working day after receipt.